Shipping Policy
# Shipping Policy
Thank you for shopping with **The Device Depot**. This Shipping Policy explains how we process, ship, and deliver orders placed through **thedevicedepot.net** (the "Site"). By placing an order with us, you agree to the terms below.
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## 1. Order Processing Time
- Orders are processed within **[1–2] business days** after payment is confirmed.
- Orders are not processed or shipped on weekends or public holidays.
- Processing may take longer during sales, promotions, new-product launches, and peak seasons. If there is a significant delay with your order, we will contact you.
- You will receive a confirmation email when your order is placed, and a second email with tracking information once it ships.
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## 2. Shipping Methods & Estimated Delivery Times (Domestic)
We ship domestically within **United States** using **USPS / UPS / FedEx / DHL]**. Estimated delivery times are calculated from the date of dispatch, not the date the order is placed.
*Delivery times are estimates provided by the carrier and are not guaranteed. Once a package leaves our facility, transit time is the carrier's responsibility.*
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## 3. Shipping Costs
- Shipping costs are calculated at checkout based on the destination, the weight and dimensions of the items, and the shipping method you select.
- Any applicable taxes are calculated and displayed at checkout.
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## 4. International Shipping
- We currently ship to **United States**.
- Estimated international delivery time is **[7–21] business days**, depending on the destination and customs processing.
- International shipping costs are calculated at checkout.
**Customs, duties, and taxes (important):** International orders may be subject to import duties, taxes, and customs fees charged by the destination country. **These charges are the responsibility of the recipient** and are **not** included in the product price or shipping cost at checkout. Customs policies vary by country; please check with your local customs office for more information before ordering.
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## 5. Shipping Restrictions (Electronics)
Because we sell electronic products, some items are subject to shipping restrictions:
- **Battery-powered devices:** Products containing lithium-ion batteries (such as phones, laptops, and certain accessories) are classified as hazardous materials by some carriers. This may affect available shipping methods, transit times, and eligibility for air or international shipping.
- **Address types:** We may be unable to ship certain items to **P.O. boxes**, **APO/FPO addresses**, or remote/restricted areas. Where this applies, please provide a physical street address.
- **Export controls:** Certain products may be restricted from shipment to specific countries or regions. We reserve the right to cancel and refund any order that cannot be lawfully fulfilled.
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## 6. Order Tracking
Once your order ships, we will send a confirmation email containing a tracking number and a link to track your package. Please allow **[24–48] hours** for tracking information to update after dispatch. If you have not received tracking information within **5 business days**, please contact us.
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## 7. Delivery
- Delivery is made to the shipping address provided at checkout. Please ensure your address is complete and accurate (see Section 8).
- **High-value items** may require a **signature on delivery**. If no one is available, the carrier may leave a notice and attempt redelivery or hold the package for pickup.
- Title and risk of loss for products pass to you upon delivery to the carrier *(or upon delivery to you — confirm which applies to your business and local law)*.
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## 8. Address Accuracy & Failed Deliveries
- You are responsible for providing a correct and complete shipping address. We are not responsible for orders shipped to an incorrect or incomplete address provided by you.
- If a package is returned to us as undeliverable (e.g. wrong address, refused delivery, or unclaimed), we will contact you. Re-shipping may require an additional shipping charge.
- If you notice an error in your shipping address, contact us **immediately** at **info@thedevicedepot.net**. We can only update an address before the order has shipped.
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## 9. Lost, Stolen, or Damaged Packages
- **Damaged in transit:** If your item arrives damaged, please contact us within **[X] days** of delivery with your order number and photos of the damage and packaging. We will work with you and the carrier to resolve the issue.
- **Lost or stolen packages:** If tracking shows your package was delivered but you did not receive it, please check with neighbors and your local carrier first, then contact us. We will assist in filing a claim with the carrier where applicable.
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## 10. Delays & Service Interruptions
Delivery may be delayed by circumstances outside our control, including severe weather, natural disasters, carrier disruptions, customs processing, high-volume periods, or other events of force majeure. We will make reasonable efforts to keep you informed, but we are not liable for delays caused by such events.
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## 11. Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible at **info@thedevicedepot.net**. We will do our best to accommodate your request, but we cannot guarantee changes once an order has entered processing or shipped.
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## 12. Returns & Refunds
This Shipping Policy covers the shipment and delivery of orders. For information on returns, exchanges, and refunds, please see our **https://www.thedevicedepot.net/refund-policy**.
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## 13. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our practices, carriers, or applicable requirements. The "Last updated" date at the top reflects the most recent revision. Your continued use of the Services after changes take effect constitutes acceptance of the updated Policy.