Refund Policy
# Refund Policy
At **The Device Depot**, we want you to be satisfied with your purchase. This Refund Policy explains when and how you can return a product and receive a refund or exchange for orders placed through **thedevicedepot.net** (the "Site"). By placing an order with us, you agree to the terms below.
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## 1. Return Window
- You may request a return within **[14 / 30] days** of the delivery date.
- Requests made after this window may not be eligible, except where required by applicable law or covered by a manufacturer warranty (see Section 7).
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## 2. Conditions for a Return
To be eligible for a return, an item generally must be:
- In **new, unused condition**, with no signs of wear, damage, or use;
- Returned with **all original packaging, accessories, cables, manuals, and free gifts**;
- With any **manufacturer seals and tags intact** and unbroken *(see Section 5 for opened items)*;
- Accompanied by **valid proof of purchase** (order number or receipt).
We reserve the right to refuse a return or to reduce the refund if the item is returned incomplete, damaged, or not in its original condition.
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## 3. Non-Returnable & Non-Refundable Items
Some items cannot be returned or refunded (except where required by law or if defective). These typically include:
- Items marked **"final sale,"** clearance, or non-returnable;
- **Software, digital products, and licenses** once activated, downloaded, or the seal is broken;
- Products with **broken security seals** or removed serial numbers/labels;
- **Activated or registered devices** (e.g. phones or laptops tied to an account or carrier);
- **Consumables** such as ink, batteries, or earbud tips once opened;
- **Gift cards** and personalized or custom-configured items;
- Free promotional items.
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## 4. Change-of-Mind Returns
If you simply change your mind, you may return an eligible item under the conditions in Section 2. For change-of-mind returns:
- **Return shipping costs are the customer's responsibility** *(unless your local consumer law requires otherwise)*.
- A **restocking fee may apply** (see Section 8).
- Original shipping charges are **non-refundable** *(unless the return is due to our error or a defect)*.
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## 5. Opened Items
Because we sell electronics, an item that has been opened but is otherwise unused may still be eligible for return, but may be subject to:
- A **restocking fee** (see Section 8), and/or
- A **partial refund** reflecting any reduction in the item's resale value,
provided all accessories and packaging are returned. Items that have been used beyond what is necessary to inspect them may not qualify for a full refund.
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## 6. Defective, Damaged, or Incorrect Items
If your item arrives **defective, damaged, or you received the wrong product**, please contact us within **14 days** of delivery with your order number and photos.
- We will cover return shipping for confirmed defective, damaged, or incorrect items.
- You may choose a **replacement, exchange, or full refund** (including original shipping), subject to inspection.
- **"Dead on arrival" (DOA)** products reported within **5 days** of delivery are eligible for a free replacement or full refund.
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## 7. Manufacturer Warranties
Many electronic products are covered by a **manufacturer's warranty**. For issues that appear after our return window — or that are covered by the manufacturer — you may need to contact the manufacturer directly. We are happy to help point you to the right warranty resources. Manufacturer warranties are separate from, and in addition to, this Refund Policy and any rights you have under applicable consumer law.
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## 8. Restocking Fees
A restocking fee of **[0% / 10% / 15%]** of the item price may apply to:
- Change-of-mind returns,
- Opened items returned in resaleable condition, and
- Returns missing original packaging or accessories.
No restocking fee applies to items that are defective, damaged in transit, or sent in error. *(Adjust or remove this section to match your business and local law.)*
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## 9. Prepare Your Device Before Returning It
For your security and privacy, **before returning any device**, please:
- **Back up and remove all personal data**, files, and accounts;
- **Sign out of and disable** any activation locks or account locks (e.g. "Find My," Google account lock, carrier locks);
- **Remove any SIM card, memory card, or external storage**;
- Perform a **factory reset** where applicable.
We are **not responsible** for any personal data left on returned devices, and devices that remain account-locked may not be eligible for a refund until unlocked.
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## 10. How to Start a Return
1. Contact us at **info@thedevicedepot.net** with your order number and the reason for your return.
2. We will review your request and, if approved, provide return instructions and a **Return Merchandise Authorization (RMA)** number.
3. Pack the item securely (using original packaging where possible) and clearly mark the RMA number.
4. Ship the item to the address we provide. *Please do not send items back without first requesting a return — unauthorized returns may not be accepted.*
For details on shipping a return, see our **https://www.thedevicedepot.net/shipping-policy**.
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## 11. Refunds
- Once we receive and inspect your return, we will notify you whether your refund is approved.
- Approved refunds are issued to your **original payment method** within **[5–10] business days** of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear.
- Refunds may be **full or partial** depending on the condition of the returned item and any applicable fees (Sections 4, 5, and 8).
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## 12. Exchanges
If you would like to exchange an item (for example, for a different model or because it is defective), please contact us at **info@thedevicedepot.net**. Exchanges are subject to product availability and the same eligibility conditions as returns.
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## 13. Late or Missing Refunds
If you have not received an approved refund within the expected timeframe:
- Check your bank account or card statement again;
- Contact your bank or credit card company, as processing times vary;
- If you have done this and still have not received your refund, contact us at **info@thedevicedepot.net**.
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## 14. Your Statutory Rights
Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection laws, including any non-waivable rights to a refund, repair, or replacement for faulty goods. Where local law provides greater protection than this policy, that law applies.
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## 15. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our practices or applicable requirements. The "Last updated" date at the top reflects the most recent revision. Your continued use of the Services after changes take effect constitutes acceptance of the updated Policy.